FAQ

ORDERS & SHIPPING

How long does shipping take?

Standard shipping takes 5–10 business days for domestic orders (Israel) and 10–21 business days for international orders. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs are calculated at checkout based on your destination and the size of your order. Please note that customs duties and taxes are the responsibility of the buyer.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status by logging into your account on our website.

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RETURNS & EXCHANGES

What is your return policy?

We offer a 30-day money-back guarantee on all orders. Items must be returned in their original condition and packaging. Please contact us before initiating a return so we can provide you with a return shipping label.

Can I exchange an item?

Yes, exchanges are available within 30 days of delivery. Contact our team at contact@naonova.com and we’ll arrange the exchange for you. Please note that the exchanged item must be in its original condition.

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PAYMENTS & SECURITY

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are secured with SSL encryption for your protection.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.